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Refund Policy And Process

Manage Your Booking

Refunds Support

Request A Refund

Refund Policy

Alcatraz Cruises has recently introduced a user portal designed to allow our guests increased abilities regarding their booking. Our new system is active and ready for use. The following functions are available on the portal:

Confirm your booking
Text your booking ID to your mobile device
Print your receipt
Add or remove individual ticket types
Refund and cancel entire booking

Please visit to begin processing any of the above functions. If you cancel a booking less than 72 hours in advance, you will not receive a refund for that booking.

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